RESERVATION POLICY

Whitewater Adventures Reservation Policy


Reservation Policy

Your full payment is due upon booking. We accept all major credit cards and personal checks as a form of payment. Please call the office with any questions regarding the reservation policy.

Cancellation Policy

Please understand that when a reservation is made with Whitewater Adventures, it is a commitment for us to hold that space for you and turn others away from that particular trip date. That is why this reservation policy is strictly adhered to with no exceptions. For cancellations 31 days or more prior to your trip, a full refund will be given. For cancellations between 30 and 21 days prior to your trip, fees will be turned into a credit for the current or following year. For cancellations less than 21 days prior to your trip, no refunds or credits will be given. You are allowed to find replacements for yourself and/or group. All cancellation must be made in writing 31 days prior to your trip. We regret we cannot make exceptions for personal emergencies. Please consider short-term low cost trip insurance, which will protect you if you need to cancel due to medical illness or emergency.

Responsibility

You are going on a whitewater rafting trip in the wilderness, not to Disneyland, the mall or any other type of controlled environment. All water sports involve inherent risk, so you hereby assume all risks. Whitewater Adventures assumes no responsibility for trip members, their personal belongings or for the time and expense incurred. We assume no responsibility for theft or loss of personal property. Please leave valuables at home. We require all trip participants to sign a liability release waiver before embarking on our trip. All river instructions and literature will be spoken and written in English only. Because your safety is our primary concern, we require that you do not consume alcoholic beverages during the morning of your trip or while on the river. We also reserve the right to postpone/cancel or change a trip due to severe weather, fire, water fluctuation, road conditions or other circumstances beyond our control. If a trip is cancelled you will be issued a credit, which you may redeem in the current or following year. No cash refunds will be given. If you have any health or physical problems, ailments, have obesity, or are pregnant, please consult your doctor before the trip. We advise low cost travel insurance, which cover trip members for accident, injury, lost baggage, and cancellations claims. On some trips the section of river that you run is reversed. Also the same section of river may be run twice due to poor road conditions, wash outs, slides, fire or other circumstances beyond our control. Please no rafters under the age of 11 years old and 75 Lbs.

Privacy Policy

This privacy policy sets out how Whitewater Adventures uses and protects any information that you give Whitewater Adventures when you use this website. Whitewater Adventures is committed to ensuring that your privacy is protected. Should we ask you to provide certain information by which you can be identified when using this website, then you can be assured that it will only be used in accordance with this privacy statement. Whitewater Adventures may change this policy from time to time by updating this page. You should check this page from time to time to ensure that you are happy with any changes. This policy is effective from February 18, 2013.

What we collect 

We may collect the following information:

• Name and job title

• Contact information including email address

• Demographic information such as postcode, preferences and interests

• Other information relevant to customer surveys and/or offers

What we do with the information we gather

We require this information to understand your needs and provide you with a better service, and in particular for the following reasons:

• Internal record keeping.

• We may use the information to improve our products and services.

• We may periodically send promotional email about new products, special offers or other information, which we think you, may find interesting using the email address, which you have provided.

• From time to time, we may also use your information to contact you for market research purposes. We may contact you by email, phone, fax or mail.

• We may use the information to customize the website according to your interests.

• We may provide your information to our third party partners for marketing or promotional purposes.

• We will never sell your information.

Security

We are committed to ensuring that your information is secure. In order to prevent unauthorized access or disclosure we have put in place suitable physical, electronic and managerial procedures to safeguard and secure the information we collect online.

How we use cookies

A cookie is a small file, which asks permission to be placed on your computer's hard drive. Once you agree, the file is added and the cookie helps analyze web traffic or lets you know when you visit a particular site. Cookies allow web applications to respond to you as an individual. The web application can tailor its operations to your needs, likes and dislikes by gathering and remembering information about your preferences. We use traffic log cookies to identify which pages are being used. This helps us analyze data about web page traffic and improve our website in order to tailor it to customer needs. We only use this information for statistical analysis purposes and then the data is removed from the system. Overall, cookies help us provide you with a better website, by enabling us to monitor which pages you find useful and which you do not. A cookie in no way gives us access to your computer or any information about you, other than the data you choose to share with us. You can choose to accept or decline cookies. Most web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. This may prevent you from taking full advantage of the website.

Links to other websites

Our website may contain links to enable you to visit other websites of interest easily. However, once you have used these links to leave our site, you should note that we do not have any control over that other website. Therefore, we cannot be responsible for the protection and privacy of any information which you provide whilst visiting such sites and such sites are not governed by this privacy statement. You should exercise caution and look at the privacy statement applicable to the website in question.

Controlling your personal information

You may choose to restrict the collection or use of your personal information in the following ways:

• Whenever you are asked to fill in a form on the website, look for the box that you can click to indicate that you do not want the information to be used by anybody for direct marketing purposes

• If you have previously agreed to us using your personal information for direct marketing purposes, you may change your mind at any time by writing to or emailing us at whitewateradventures@yahoo.com

We will not sell, distribute or lease your personal information to third parties unless we have your permission or are required by law. We may use your personal information to send you promotional information about third parties, which we think you may find interesting if you tell us that you wish this to happen. You may request details of personal information, which we hold about you under the Data Protection Act 1998. A small fee will be payable. If you would like a copy of the information held on you please write to PO Box 2979 Sacramento, Ca 95812. If you believe that any information we are holding on you is incorrect or incomplete, please write to or email us as soon as possible, at the above address. We will promptly correct any information found to be incorrect.
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